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Frequently Asked Questions

faqs

What does MBI do?
MBI is a commercial furniture dealership that helps clients plan, select, procure, deliver, install, and support furniture for commercial spaces. Our work includes furniture solutions, modular wall and interior solutions, acoustical products, ancillary pieces, project management, delivery, installation, warehousing, service, and long-term support.
The earlier, the better. Bringing MBI in during planning helps align furniture decisions with budget, schedule, product availability, field conditions, and the way the space will actually be used. We can also step in later if you already have plans, standards, or product direction in place.
No. Many clients come to us with a general need, a floor plan, a project deadline, or a problem they are trying to solve. We can help narrow the options, explain tradeoffs, and connect you with the right next step.
MBI supports corporate workplace, healthcare, education, government and public sector, senior living, non-profit, commercial real estate, and A&D/construction partner projects. We work with organizations that need furniture solutions supported by practical planning, coordination, and follow-through.
No. Office furniture is a large part of what we do, but MBI supports a broader range of commercial interiors. That includes private offices, workstations, conference rooms, training rooms, lobbies, lounges, cafés, healthcare spaces, education environments, public spaces, senior living settings, modular walls, acoustic solutions, and ancillary products.
Can MBI help with space planning?
Yes. MBI provides furniture planning and space planning support related to commercial furniture layouts, product selection, finishes, standards, and how people use the space. We work within the furniture scope and can also collaborate with architects, designers, contractors, and owner representatives.
No. MBI does not provide licensed architectural or engineering services. Our role is to support the furniture, modular wall, interior solution, and product-related scope through planning support, product knowledge, specification assistance, coordination, procurement, delivery, installation, and service.
Yes. MBI often works alongside architects, designers, general contractors, construction managers, and owner representatives. Our role is to help the furniture scope move cleanly from concept to installed result while supporting design intent, budget, schedule, product selection, and field coordination.
Yes. MBI helps clients evaluate options based on use, budget, lead time, durability, aesthetics, availability, warranty terms, and long-term needs. The goal is not just to find a product that looks right. It needs to fit the project and perform in the space.
Yes. MBI can help organizations develop and support furniture standards for repeatable spaces, departments, locations, or project types. Standards can help improve consistency, simplify decisions, support budgeting, and make future projects easier to manage.
Does MBI handle delivery and installation?
Yes. MBI supports delivery and installation for commercial furniture projects. This can include receiving, warehousing, staging, delivery coordination, installation planning, field communication, and punch-list follow-through.
Yes. MBI provides project management support for the furniture scope. That includes coordination around schedules, site readiness, product status, delivery, installation, communication, and closeout details.
Yes. MBI can support receiving, warehousing, and staging for projects where product needs to be held before installation. This is especially helpful when construction schedules shift, phased installs are needed, or product arrives before the site is ready.
MBI helps document and coordinate punch-list follow-through related to the furniture scope. The exact process depends on the project, manufacturer, product, and issue, but our goal is to keep the path to resolution clear and organized.
Yes. MBI supports reconfiguration, relocation, and decommission needs for clients whose spaces are changing. That may include adjusting existing furniture, moving furniture, planning reuse, coordinating removal, or supporting phased changes.
Where does MBI work?
MBI serves clients from its Saint Charles, Missouri and Lenexa, Kansas locations, with a strong focus on the Saint Louis and Kansas City regions. MBI also supports projects beyond those markets when the project scope, customer relationship, and logistics make sense.
Yes, MBI can support work outside Missouri and Kansas depending on the project. Some customers have multi-location needs or projects in other regions. The best next step is to talk with MBI about the location, scope, schedule, and support needed.
Yes. MBI supports healthcare environments such as waiting areas, administrative spaces, caregiver areas, exam-related spaces, public areas, and other commercial furniture needs. We help clients consider durability, maintenance, comfort, cleanability when product-specific, and installation coordination.
Yes. MBI supports K-12 and higher education environments, including classrooms, student centers, dining spaces, libraries, computer labs, administrative areas, collaboration spaces, and campus common areas.
Yes. MBI has experience supporting government and public-sector furniture needs. These projects often require careful attention to procurement, documentation, durability, schedule coordination, and follow-through.
Yes. MBI supports senior living spaces that need to feel welcoming while standing up to daily use. This can include dining areas, lounges, lobbies, activity spaces, administrative areas, and resident-support environments.
What furniture brands does MBI work with?
MBI works with a broad network of partner manufacturers and vendors, including core strategic relationships with major commercial furniture brands. Check out the Brands + Partners page for details.
Yes, MBI has strong alignment with HNI brands, including Allsteel, Gunlocke, HBF, HON, and Kimball International. Check out our Brands + Partners page for more manufacturers we work with.
Yes. MBI can help clients compare options across different price points, performance needs, aesthetics, lead times, and long-term value. The right solution depends on the space, users, budget, schedule, and project goals.
Yes. MBI can help document, communicate, and coordinate warranty-related needs with the appropriate manufacturer or partner. Manufacturer warranty terms vary by product and brand, so warranty coverage should always be reviewed based on the specific product.
Yes. MBI can support clients after installation through service, maintenance, reconfiguration, repair coordination, warranty support, furniture care, refurbishment, and future project planning.
The best place to start is by telling us what you are working on. Share the project location, type of space, general timeline, and what kind of help you need. From there, MBI can connect you with the right team member.
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Whether you are early in planning or already working through details, MBI can help you sort through the furniture scope and identify the right next step.

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